Frequently Asked Questions

General information

Please always have your registration certificate ready. In order to be able to clearly identify the right spare part, you should have selected a vehicle via the KBA number to make sure that the article fits your car.

Fitting Position & Installation Location

The installation location and the installation side of auto parts or spare parts is always specified from the driver's point of view (in the direction of travel).

Rim sizes

Please refer to your vehicle registration certificate / registration certificate Part I under the item 15.1 & 15.2 for the appropriate and permitted rim sizes for your vehicle.

Edit Your Order

Order confirmation

As soon as you have decided to buy from us, we will send you an order information immediately. After checking the availability of our manufacturer partners, you will receive an order confirmation with all available items. As soon as the goods are sent you will receive a tracking number for the tracking of your goods. If you have created an account, all orders that are made with the logged-in customer account are automatically saved.

Correct or cancel order

To change an existing order, please contact us by e-mail: order@retromotion.com
A change or a cancellation is limited in time possible. Depending on the chosen payment method, your order will be transferred directly to our manufacturer partners. If this period is exceeded, simply send the package back.

See also:

Warranty & Guarantee

If you have a reason to complain, the following topics will help you:

Customer account & notepad

customer account

Here you have the possibility to deposit your data via a secure SSL connection: Registration - Create Account. You do not need to re-enter your address every time, you can view your last orders and will be informed about all new features and promotions by newsletter.

Functions in the customer account:

  • Park your vehicle in the garage
  • Manage your own notepad
  • See the last orders
  • Edit the customer account:
  • Maintain your address(es)
  • Sign up for newsletter

Forgot Password?

No problem, simply request a new Password for your customer account

Wish list

As a registered customer, you can maintain a notepad in your customer account. Here you can cache articles and track their availability. With just one click you can be added to the shopping cart.

To my notepad

Customer service & contact

E-mail support

Service and qualified technical advice - this is what our customer service stands for. We take care of your concerns every day. Whether you need help with technical questions, product-specific characteristics or logistical issues, for example - our staff will be happy to help.

E-Mail: info@retromotion.com

service times
Monday - Friday 09.00 - 17.00

Availability

Display of delivery time

Our stocks are updated at regular intervals. The specified delivery times refer to a delivery in Germany. The dispatch takes place with the payment of your order.

Supply shortages:

If delivery passes are sent to an arcticle anyway, you will be informed immediately by our support and the article will automatically be removed from the order.

Shipping

If you have questions about our shipping conditions, the information in section Delivery will help you.

Payment & Payment

To answer questions about payment, look at the offered Payment methods.