Return of Delivery
If you have a reason to complain, our service team will be at your side for your complaint.
Your right of return
The exact details can be found in our terms and conditions.
For an uncomplicated return and fast processing in our house, you can use the form below. There you can express your wish about the further procedure, we will check whether an exchange or a credit note is possible in your case.
Warranty claim / warranty cases
If you are considering a warranty review, please use the document below. In order for us to process your request quickly, we require photos describing the error and a written description of the defect. In the case of warranty or guarantee claims, the processing time may vary, as the goods must be sent to the manufacturer and checked there. Our employees will then inform you by e-mail about the further course of action.
Please do not return non-free packages to us as the origin and content of such packages are unknown to us at the time of acceptance.
If you have any questions about your return or warranty check, you can contact our specialist staff via e-mail at: firstname.lastname@example.org.