Return of Delivery

If you have a reason to complain, our service team will be at your side for your complaint.

Your right of return

The exact details can be found in our terms and conditions. To ensure that the return is always free of charge for you, you can use our free return service via e-mail: (order number in the subject line).

Return Form

For an uncomplicated return and fast processing in our house, you can use the form below. In this document, please express your wish for further action as to whether the item should be exchanged or the value of the goods should be credited.


* Required Fields

Warranty claim / warranty cases

If you would like a warranty review, please use the following document. For a speedy processing on our part, erroneous photos would be advantageous if their information content is higher than a written description of the defect. For warranty or warranty cases, the processing time may vary because the goods must be sent to the manufacturer and checked there. Our staff will then inform you by e-mail about the further course of action.

Download warranty form PDF


Please do not return non-free packages to us as the origin and content of such packages are unknown to us at the time of acceptance.

Returns management

If you have any questions about your return or warranty check, you can contact our specialist staff via e-mail at: A technical support is offered here as well as a comprehensive support in warranty cases.