Cancellation policy

Withdrawal by the consumer, exclusion of the right of withdrawal, right of withdrawal for entrepreneurs

(1)     As consumer you have a right of withdrawal. The requirements and legal consequences of the right of withdrawal are listed in the following instructions on withdrawal.

Instructions on withdrawal

Right of withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

To exercise the right of withdrawal, you must inform us (Retromotion GmbH, Pragstraße 26 - 46, Phone: +49 (0) 711 252 985 19, E-Mail: info@retromotion.com)  of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods that can be returned by post. Goods that by their nature cannot be returned by post, you also will have to bear the direct cost of returning the good. The cost is estimated at a maximum of approximately EUR 200.00.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on withdrawal

(2)     Pursuant to § 312g German Civil Code (BGB), there shall be no right of withdrawal if, among other things, the goods delivered by nature are inseparably mixed with other items after delivery.

(3)     Returning procedure:

         If you want to return goods that can be returned by post, please contact info@retromotion.com. We will send you an address label via e-Mail. We ask you to print out and use this address label for returning the goods and to frank the package sufficiently.

         If you want to return goods that by their nature cannot be returned by post, please also contact info@retromotion.com. We will support you to find an adequate transportation carrier.

Your legal right of withdrawal is not affected by this.

(4)     We also offer a right of withdrawal to entrepreneurs. Entrepreneurs can withdraw their contract within 14 days after receiving the goods. Equal requirements and legal consequences as for the right of withdrawal given within the instructions on the right of withdrawal for consumers do apply. Furthermore entrepreneurs have to follow the returning procedure laid out in § 4 (3) of these General Terms and Conditions. Entrepreneurs will have to bear all direct costs of returning the goods irrespective of whether the goods can by their nature be returned by post or not.

Download revocable form